Wiki and Discussions
At the core of every online community is the creation and management of shared knowledge.
Discussions
This is where new ideas are created and existing ones are evaluated and updated. Keeping communication in the open promotes good manners and restraint. Although many discussions can be self-policing, this is an area where your oversight is valuable and important.
Wiki
Openness and transparency are seen as a competitive advantage in today’s business world. Publishing your documentation into an area where all levels of your team and your customers can fix, enhance or just comment allows you to have higher quality information available to everyone all the time.